Please excuse our appearance while we remodel our site! CyDock Systems is getting a complete overhaul to better serve our customers. Now on to the latest news, for one CyDock v3.3.0 has been released and is available for download in the downloads section, 100% free of charge! CyDock will be a free product, however it is NOT GPL so read the license before you download! We will provide basic support services for the product via the forums and we will update and maintain the code. However our primary focus is CyBill Pro with CyMin which is our commercial application that we will be launching within the next few months.

All old customers will be entitled to a free upgrade to CyBill Pro with one CyMin module, in order to get the upgrade you will have to provide us with your existing license. In the mean time if you encounter any problems running CyDock please post in the CyDock bugs forum so we can address your issue.

Stay tuned for more updates and information, please feel free to post in the forums or email us with any questions or concerns.

Lastly we will begin an advertising service here on the CyDock web site. If you are interested please contact ads@cydock.com for pricing and features.

CyDock is designed to integrate with standard merchant accounts such as provided by LinkPoint Verisign, Authorize.net, etc. Lately we have been getting a handful of requests to integrate non standard merchant accounts such as PayPal, PaySystems, and 2CheckOut.

Currently we can not provide direct support for these non standard merchant accounts. We are investigating integration with these "piggy back" systems and will try to integrate some of the more popular ones as soon as possible. Indirectly however you can put a payment URL in the invoice message box and manually update the invoices when payment is received. It is strongly recommended that you consider getting a standard merchant account. BluePay for example provides excellent traditional merchant accounts within 5 minutes with no upfront costs.

If you require the use of a traditional merchant account that is not currently supported by CyDock please contact us and in most cases we can have your payment processor integrated within 24-48 hours excluding weekends and holidays.

As of 11/21/2002 CyDock will no longer charge for technical support. We are proud of our product and stand behind it 100%. We want you to feel secure in your purchase and in our company. As a result, technical support will now be provided 8:00am - 11:00pm, 7 days a week, and 361 days a year - free of charge! Our office will be closed on Thanksgiving, Christmas, Easter, and open half days on Christmas Eve and New Year’s Day.

New policies regarding bugs and security holes - CyDock is thoroughly tested prior to release, but with any product it is impossible to predict every possible scenario. CyDock's policy regarding these matters is to complete repairs on bugs or security holes within 24 hours whenever possible, and then release a mass update. Fixes begin immediately, as soon as the problem is discovered. Please contact us for further verification of our security policies.

New policies regarding merchant account providers - As much as CyDock would like to integrate all payment processors, there are just too many available. Effective immediately, CyDock will no longer randomly seek out and add payment processors. If you require a payment processor that is not supported by CyDock please contact our sales department and we will integrate the payment process you require free of charge, provided their system is compatible with our software. This is one way that we can offer our software at such an affordable price. Standard integration time for most payment processors is 24-48 hours. Please contact our sales department for details.